Below FAQ are some common concerns of our customers, if you have other questions, please just send it to support@skymart21.com.sg
Flat rate shipping fee $4.99. Free Shipping on all orders over $20. Orders will arrive within 3 to 5 working days after order completion.
1) Go to your Account page 2) Click on the your order that you would like to check. 3) You can check the "fulfillment Status". Order
We offer multiple payment methods: Visa/Mastercard/American Express/Paypal/Google Pay/Apple Pay/Shopify Pay
Orders will arrive within 3 to 5 working days after order completion. You will receive an email notification when your item(s) has been dispatched.

As items are concurrently sold in physical stores (located in Takashimaya Singapore or our convenience stores Every), there is a chance of it becoming out of stock after purchase. We will inform you if that is the case.

For reservation and stock availability, please email support@skymart21.com.sg
Please contact to: support@skymart21.com.sg Please inform us of the Order Number stated in Order confirmed mail received upon completion of your order. (ex: ORDER #0000) Unfortunately, orders cannot be changed after the items have been shipped. You will receive an email confirmation when your item(s) have arrived.
1) At Payment, enter your voucher code in the voucher code box and click "Apply".
Skymart offers free returns if you have received an item in a damaged/defective condition or have been sent a wrong product. However, if the reason for return is not a result of a Skymart error, customers will be responsible for return shipping charges.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can return it within 14 days from the time you receive the order. For damaged/defective products, please ensure that the item(s) is in the original condition, original packaging. If you have received an item different to the one you ordered, the item must be returned in the fully resalable condition. If you are returning an unwanted item, please note that all food items are not eligible for return. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

Free shipping

Free Shipping on All Orders Over $20. FLAT RATE SHIPPING FEE $4.99

100% damage compensation

We will refund 100% or exchange if item is damaged during delivery.

Authorised retailer

Quality Assured, 100% original, all items imported from Japan.

You can check at the store

All items are ready stock in Singapore. You can check items at our physical stores.

Delivery within 3-5 days

Ships quickly. You can specify the delivery time zone.

Safe and Secure

SSL Secure Payment, Visa, Mastercard, American Express, Paypal, etc

Customer Service

Our experienced staff will help you with your shopping.

Free gift wrapping

Free gift wrapping services available.